Professor Hui Liao

PAPER AWARDS AND HONORS

• Chuang, C. H., & Liao, H. (2008). A multiple stakeholder perspective of management in service organizations: Aligning the interests of employees, customers, and shareholders. 
  • One of the three finalists for the Best Conference Paper Award- Micro Paper Category of the International Association for Chinese Management Research (IACMR), Guang Zhou, China, 2008.
    
• Liao, H., Toya, K., Lepak, D., & Hong, Y. (2007). Strategically-focused and employee-experienced work system: Service quality as an objective.
  • Best Papers, Proceedings of the Academy of Management Meeting, Philadelphia, 2007.
• Kammeyer-Mueller, J., Livingston, B. A., Liao, H. (2007). Odd man (or woman) out: Demographic dissimilarity and the socialization of newcomers.
  • Best Papers, Proceedings of the Academy of Management Meeting, Philadelphia, 2007.
• Liao, H., Chuang, A., & Joshi, A. (2006). Work outcomes and personality antecedents of perceived deep-level dissimilarity.
  • Dorothy Harlow Distinguished Paper Award, Academy of Management Meeting, Atlanta, 2006.
  • Best Papers, Proceedings of the Academy of Management Meeting, Atlanta, 2006.
• Joshi, A., Lazarova, M. B., & Liao, H. (2006). A cross-level study of identification in geographically dispersed teams: The role of leadership.
  • Best Papers, Proceedings of the Academy of Management Meeting, Atlanta, 2006.
• Joshi, A., Liao, H., & Jackson, S. E. (2004). Do they practice what they preach? A cross-level investigation of pay inequity.
  • Best Papers, Proceedings of the Academy of Management Meeting, New Orleans, 2004
• Liao. H., & Chuang, A. (2002). A multilevel investigation of individual and contextual factors influencing employee service performance.
  • Best Doctoral Student Paper Award, Southern Management Association, Atlanta, 2002.

REFEREED JOURNAL PUBLICATIONS

• Liao, H., Chuang, A., & Joshi, A. (in press). Perceived deep-level dissimilarity: Personality antecedents and impact on overall job attitude, helping, work withdrawal, and turnover. Organizational Behavior and Human Decision Processes.
  
  
• Liao, H., & Subramony, M. (2008). Employee customer orientation in manufacturing organizations: Joint influences of customer proximity and senior leadership team. Journal of Applied Psychology, 93, 317-328..
  
  
• Joshi, A., Lazarova, M. B., & Liao, H. (in press). Getting everyone on board: The role of inspirational leadership in geographically dispersed work teams. Organization Science. 
  
  
• Liao, H., & Chuang, A. (2007). Transforming service employees and climate: A multi-level multi-source examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology, 92, 1006-1019.  

• Liao, H. (2007). Do it right this time: The role of employee service recovery performance in customer perceived justice and customer loyalty after service failures. Journal of Applied Psychology, 92, 475-489.

• Kammeyer-Mueller, J. D., & Liao, H. (2006). Workforce reduction and organizational attractiveness: Examining job seekers’ reactions to firm downsizing policies. Human Resource Management, 45, 585-603.  

• Joshi, A., Liao, H., & Jackson, S. E. (2006). Cross-level effects of workplace diversity on sales performance and pay. Academy of Management Journal, 49, 459-481.

• Liao, H., & Rupp, D. E. (2005). The impact of justice climate and justice orientation on work outcomes: A cross-level multifoci framework. Journal of Applied Psychology, 90, 242-256.

• Liao, H., Joshi, A., & Chuang, A. (2004). Sticking out like a sore thumb: employee dissimilarity and deviance at work. Personnel Psychology, 57, 969-1000.

• Liao. H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47, 41-58.

• Arvey, R. D., Harpaz, I., & Liao, H. (2004). Work centrality and post-award work behaviors of lottery winners. Journal of Psychology, 138, 404-420.

• Glomb, T. M., & Liao, H. (2003). Interpersonal aggression in work groups: Social influences, reciprocal and individual effects. Academy of Management Journal, 46, 486-496.

• Butler, R. J., & Liao, H. (2002). Job performance failure and occupational carpal tunnel claims. Journal of Occupational Rehabilitation, 12, 1-12.

• Liao, H., Arvey, R. D., Butler, R. J., & Nutting, S. M. (2001). Correlates of work injury frequency and duration among firefighters. Journal of Occupational Health Psychology, 6, 229-242.
  • Featured in the American Psychological Association Press Releases on July 15, 2001: http://www.apa.org/releases/occuphealth.html

 BOOK CHAPTERS

• Liao, H., & Chuang, A. (in press, in Chinese). Multilevel model building and analysis. In X. P. Chen, J. Farh, & A. Tsui (Eds.), Handbook for Organizational Management Research Methods. Peking University Press.

• Rupp, D. E., Bashshur, M., & Liao, H. (2007). Justice climate: Consideration of source, target, type, specificity, and emergence. In F. Dansereau, & F. J. Yammarino (Eds.), Research in Multilevel Issues.
  
  
• Rupp, D. E., & Bashshur, M., & Liao, H. (2007). Justice climate past, present, and future: Models of structure and emergence. In F. Dansereau, & F. J. Yammarino (Eds.), Research in Multilevel Issues.

• Lepak, D.P., Liao, H., Chung, Y., & Harden, E. (2006). A conceptual review of human resource management systems in strategic human resource management research. In J. Martocchio (Ed.), Research in Personnel and Human Resources Management, Vol. 25, Stamford CT: JAI Press.
  
  
• Kammeyer-Mueller, J. D., Liao, H., & Arvey, R. D. (2001). Downsizing and organizational performance: A review of the literature from a stakeholder perspective. In G. R. Ferris (Ed.), Research in Personnel and Human Resources Management, Vol. 20, Stamford CT: JAI Press.